Business owners develop different strategies to grow and improve sales. Customer retention is often overlooked as most of their marketing effort may revolve around attracting prospective customers. Designing and implementing a robust customer retention strategy is a cost-effective option. Customers will likely buy from you again if you treat them right. However, this doesn’t mean that you should ignore acquiring new customers. The bottom line is to strike a balance and keep improving your marketing plan. Here are the ways to improve your customer retention rate.
Offer unique customer service
Smart brands understand that customers won’t hesitate to choose a competitor if they fail to provide excellent customer service on their website. For instance, they may abandon their cart if the live chat feature refuses to provide valuable information during the checkout process. Ensure that you give prompt solutions to your customers’ problems with automation tools. Another thing is to test support channels such as live chat, phone, and email from time to time. It’s better to exceed their expectations than to promise what you can’t deliver.
Reward loyal customers
There are many ways to reward loyal customers and keep them coming for more. It shows that you are ready to invest in building lasting relationships with them. Introduce loyalty programs across your online marketing channels. You can offer free shipping, special discounts or allow them to earn points for each referral or when they share your posts on social media platforms. Your CRM is a reliable source for gathering the data of loyal customers.
Enable push notifications
Web push notifications have been gaining popularity lately. They are handy marketing tools to keep customers engaged, promote personalization and boost ROI. Notifications can be sent to existing customers on their mobile devices or PC. Each user needs to grant permission once the push notification prompt is displayed. They will be added to the subscriber list and enjoy cool features.
Provide a personalized user experience
Chances are you have tools in place to capture personal information as soon as customers reach your site. Hosting your site on Dedicated Servers UK usually goes a long way to deliver excellent user experience. Consider offering freebies like an eBook or discount in return for information. Develop a keen interest in studying their purchase patterns and browsing habits. Taking this approach will help you to deliver the appropriate message and product to the right audience. More so, your team is bound to create a better follow-up, upselling and cross-selling strategies.
Maximize scheduling tools
The scheduling feature comes with many CRM software. It enables webmasters to schedule important follow-up emails and calls. In addition, it will assist you to handle each task at the right time and monitor all your online appointments without any hassle. You can even decide to appoint a team member to follow-up on existing customers.
Today’s customers are willing to offer valuable feedback regarding a particular product or your customer service if you ask them. It can be aggregated via email surveys or social media platforms. Nevertheless, feedbacks are useless if you don’t leverage them to fine-tune your marketing strategy. Interact with your target audience consistently and encourage them to share their views.