Fulfillment and shipping shouldn’t feel like punishment. If you’re not happy with your current fulfillment process – or perhaps getting very tired of shipping boxes yourself – it’s time to upgrade to a shipping solution that works seamlessly for you. Fulfillment freedom is just one click away. If you’ve already been researching fulfillment companies but you’re not totally sure how third-party logistics will work for you, then you’re in the right place. Today we’re talking about how to use ShipMonk, the full-service fulfillment solution used by hundreds of top retailers, ecommerce companies, subscription boxes, and Shark Tank alumni.

How can you use ShipMonk?

We believe in keeping it simple: You focus on marketing and selling your products – we’ll handle the rest of the process. Through our custom API integrations, our software will sync directly with your online shopping cart to automatically import orders. From there we’ll pick, pack, and ship each order without hesitation or delay.

The best part is that our process is customizable and completely scalable so, no matter how fast you grow, you’re guaranteed to get the same great service for every single order.

Here’s what business looks like when you use ShipMonk:

  1. You manufacture or source a cool product.
  2. You ship inventory from your supplier to ShipMonk using our discounted freight rates.
  3. We help you integrate all of your sales channels into ShipMonk.
  4. We receive your product, and we perform quality control.
  5. Your customer orders start flowing into ShipMonk.
  6. Your customers’ orders are packed using your predefined guidelines or custom packaging.
  7. ShipMonk’s algorithm suggests the best shipping method using our highly discounted rates.
  8. An email with a tracking number is automatically sent to your customers.
  9. Your customers get your product quickly, and they’re delighted with your brand experience.
  10. If your team needs to arrange exchanges or returns, you can easily do so in our robust returns portal.
  11. Whenever needed, you can easily manage your inventory directly in our software.

Like we said, pretty simple! You’re never alone when you work with us. Our team of Happiness Engineers is available at your convenience. Got a question? You can reach us on our personal cell phones via call or text. Or feel free to message us on LinkedIn! Whatever is easiest, we’re here to accommodate you, and we’ll gladly help you with anything you need. You’ll never be re-routed to a call center or a perpetual automated recording.

How can ShipMonk help your business?

We offer a variety of order fulfillment services. Check out some of our top services below. Don’t see what you’re looking for? We’ll create a custom solution to fit your needs and exceed your expectations.

Multichannel Ecommerce Fulfillment

Market and sell your products on any of sales channel, and let ShipMonk take care of the rest. We’ll pick and pack your orders, choose a cost-effective shipping method, send it to your customer, then even manage returns as necessary.

Our custom software integrates with over 150 shopping carts and marketplaces, so we’re able to integrate with your existing solutions to make the transition smooth and easy. Whether you’re just starting out or already shipping thousands of orders per month, we can support your fulfillment needs.

Retail Fulfillment

Are you selling wholesale to retailers? An experienced fulfillment partner (that’s us!) will be invaluable to your operations. We’ll be there every step of the way to help you strategize, plan, and execute your retail fulfillment strategy. Our software integrates with both B2C and B2B platforms, so you’ll be able to sell directly to retailers when the opportunity presents itself.

We’re able to support:

  • Customized labeling and packing lists
  • EDI compliance
  • Various shipping options
  • Cross docking
  • Consolidation & breaking bulk
  • Multi-retailer support
  • 3rd-party shipping accounts

Subscription Box Fulfillment

Subscription boxes are booming, and ShipMonk is helping many successful subscription box companies increase their bottom line by saving them money on their shipping, packaging, and kitting. After working with nearly 100 subscription box companies, ShipMonk knows the ins and outs of the business and can eliminate your shipping headaches.

Our software allows you to monitor your orders and forecast inventory levels in real time from anywhere in the world. Plus, our numerous marketplace and platform integrations enable you to sell individual products to customers who loved receiving them in your subscription box.

Starting at only $1 per box, our subscription box fulfillment process includes:

  1. In-depth consultation
  2. Account creation
  3. Demo & guidance
  4. Receiving & storage
  5. Assembly & verification
  6. Shipping & reporting

We work with countless subscription model businesses and are always happy to share the things we have found work best for our portfolio of clients.

Crowdfunding Fulfillment

ShipMonk specializes in backer rewards and fulfilling orders for crowdfunded campaigns primarily through Kickstarter and Indiegogo. Our proprietary inventory management software gives each of our clients full control of the fulfillment process including shipping, tracking, notifications, missing inventory, address verification, various shipping options, batching, and more. Our software integrates automatically with your crowdfunding sites and shopping cart platforms, so setup is simple and quick.

ShipMonk specialized in various crowdfunding fulfillment types including:

  • Kickstarter Fulfillment
  • Indiegogo Fulfillment
  • Celery Pre-Orders
  • Flash Sales
  • Groupon Fulfillment

Amazon FBA Prep Services

It’s no secret that Amazon’s marketplace is a great channel to increase sales and reach new customers. It makes perfect sense to use FBA–Fulfillment by Amazon–to take advantage of Amazon Prime Memberships, free shipping offers, and other perks of fulfilling orders through Amazon. The downfall of FBA is that they lack flexibility, in that they require your products to be ready to be fulfilled upon arrival at their fulfillment centers. If not, you run the risk of being charged for noncompliance or even worse, refusal of inventory.

We’ve been preparing inventory for FBA in all capacities, from opening containers and repackaging thousands of SKUs to simply labeling products with barcodes. No matter what size the job is, we guarantee to meet FBA requirements 100% of the time.

Our FBA Prep Services include:

  • Quality control
  • Repackaging
  • Labeling
  • Fragile item preparation
  • Loose products
  • Sold as a set
  • Boxed units
  • Poly bagged units
  • Case-packed products
  • Expiration dates
  • Adult products preparations
  • Photo documentation

How is ShipMonk different from other fulfillment companies?

Personal attention

We realize that startups and small businesses require special attention. Why? It wasn’t long ago that we considered ourselves a startup. In fact, we’re still a startup at heart, and we pride ourselves on offering our clients a level of personal attention and flexibility that only small businesses can provide. That’s exactly why we created Happiness Engineers. Each and every ShipMonk client will be assigned a dedicated Happiness Engineer to welcomes them from the start and will always be there to answer any questions or concerns regarding their account.

A key difference between ShipMonk and other fulfillment companies is the level of customer service that we maintain. Your dedicated Happiness Engineer will walk you through the software features and fulfillment processes to ensure you have full control over your account. We believe in working together to make the fulfillment process as seamless as possible – after all, nobody wants hiccups on either end!

Clear pricing

A lot of other order fulfillment companies try to camouflage additional costs with intricate graphs and hide upcharges in fine print. With ShipMonk, what you see is what you get, right up front. Check out our pricing here.

Easy onboarding

Your time is valuable, so taking weeks to learn a software that barely meets your needs is unacceptable. Onboarding with ShipMonk is a breeze and within days, you’ll be creating products and receiving, mapping SKUs and tracking customers’ orders from anywhere in the world. You’ll also have the option to receive daily reports for out-of-stock products, invalid addresses, invalid shipping methods, and any other important updates that require your attention.

Speed of service

Not only do we take great pride in how we handle your products, but we ensure your orders are delivered on time, every time. Most orders received by 1:00 p.m. are processed and shipped out the very same day.

Keeping it simple

At our core, we’re down-to-earth people with a genuine passion for growing our clients’ businesses, and we deliver first-rate fulfillment services because we see our customers as our partners in business: If you grow, we grow. We also realized that, in order to facilitate growth for our customers, we needed to take our commitment to another level and leverage our network of business mavericks and mavens for the entire ShipMonk community.

In addition to making sure that the expert advice you get from our Happiness Engineers on how to optimize your logistics is cutting-edge, we’re dedicated to publishing content that we know you’ll find valuable in growing your business.

Ease of use

Our software lets you to monitor your orders and inventory levels in real-time from anywhere in the world. In addition, our numerous shopping cart and marketplace integrations enable you to permeate more revenue streams.

Why should you choose ShipMonk?

We’ve created a business based on helping others succeed. Here are just a few more reasons we’re the right partner for you:

  • We’ll save you money with our huge cost savings program, S4S. We even offer free receiving for our customers!
  • You can count on our proprietary industry-leading software.
  • We’ll provide 1-on-1 shipping and logistics mentoring to ensure your supply chain is bulletproof.
  • We’re hands on, fast, efficient, and we love a good challenge.
  • We’ll save you time – which is another way we save you even more money!